City Office: 254-826-5351

FAQ for Contractors

Questions to Ask Contractors

­In order to make a sound choice, there are some key questions you should pose to potential contractors.

  • Is the contractor in good standings with the Better Business Bureau?
  • Are they a member of an association that holds members to high standards?
  • How many years of experience do they have working as a contractor in Central Texas?
  • Are they licensed?  If so, ask to see the license.
  • Are they insured?  What type of insurance do they have and what and how much does it cover.  Ask for a certificate of insurance.  You don’t want to be liable for accidents that occur on your property.
  • Who will supervise the project?  How much experience do they have with the activity they will be managing? How can you contact the project supervisor?
  • Where is the company’s local and/or main office located?  Check out the address.
  • What is the warranty on labor?  What is the manufacturer’s warranty?  Get warranty information in writing.
  • Do they have customer references?  Credit references?  Call to verify.
  • Will they give you a detailed written proposal with start and completion dates, and payment schedule?
  • Ask for a list of suppliers and associated contact information.  Check if the contractor is in good standing with the supplier.
  • Are they certified to install any manufacturer’s product?
  • Is the contractor registered with the City of West?
  • Has the contractor obtained the appropriate municipal permits?
  • Is the contractor asking for money upfront?   If so, is it just for materials after delivered to the project location?
  • Is their bid significantly lower than other bids?  If so, ask why?  Be careful to not pay more later by hiring a contractor that performs substandard work, is potentially using stolen materials, is uninsured, and potentially leaves the area as soon as the work is done.